Help & support
GymPilot Support
Need help with GymPilot? We're here to help. Write to us at the address below and a person will read it — there is no ticket queue and no bot in between.
Contact us
One address covers everything — support, privacy questions and account deletion. It is also the address GymPilot Fitness sends account email from, so you can simply reply to anything you receive from us.
info@gympilotfitness.comInclude your device, your app version (Profile → About) and what you expected to happen. Writing from Profile → Contact Us fills those in for you.
How we can help
Some of these you can finish yourself in a minute, so they are worth trying before you write.
Account or login problems
Cannot sign in, stuck on a sign-up step, or you need to change the email address on your account. Tell us the address you signed up with and we can look it up.
Password reset
Choose Forgot password on the sign-in screen and we will email you a link. Following it opens our reset page, where you set a new password. Links last one hour and work only once.
Subscription or billing questions
GymPilot Pro is billed by Google Play, not by us. Your renewal date, payment method, cancellations and refund requests all live in your Play account.
Workout or app issues
A plan that does not look right, an exercise you cannot do, a set that did not save, or numbers that seem off. Tell us the exercise and the day and we can trace it.
Report a problem
Crashes, freezes, or anything that looks broken. Profile → Report a Problem opens a message with your app version and platform already filled in, which saves a round trip.
Privacy and account deletion
You can delete your account and its data yourself from Profile → Delete Account, or ask us to do it for you if you can no longer sign in.
The details
What we collect, what we do with it, and the terms you agreed to when you signed up.